OrchardBites

Refund Policy of OrchardBites

Last Updated: March 10, 2023

Thank you for dining with OrchardBites. We take pride in the quality of the fresh ingredients we serve and the service provided by our dedicated team. If there are any issues with your order, here is our policy regarding refunds.

Order Cancellation

If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. Orders can only be canceled before they start being prepared. Once the preparation has commenced, we can no longer cancel your order and cannot offer a refund.

Incorrect or Incomplete Orders

If you receive an order that is incorrect or incomplete, please call us within 2 hours of receiving your order at +44 20 7946 0958. We will either correct the order and provide a replacement or offer a refund determined on a case-by-case basis.

Quality Issues

Our aim is to deliver pizzas that exceed your expectations. If the quality of the pizza you received does not meet the high standards we promise, please contact us within 2 hours of order receipt. We may request photo evidence to review the case, after which we may offer a full or partial refund, or a discount on a future order.

Refund Process

If a refund is agreed upon, it will be processed back to the original payment method used to place the order. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card issuer.

Limitations

Refunds are limited to the total value of your order and cannot exceed the amount paid. We reserve the right to deny a request if fraudulent or abusive behavior is suspected.

Contact Information

If you need to request a refund or have any questions regarding our Refund Policy, please reach out to our customer service:

Policy Updates

We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. The latest version of this policy will always be available on this page.

We appreciate your patronage and trust in OrchardBites. Our aim is always to provide you with the best possible dining experience.